If only we could play a business's ad campaign directly next to recordings of several of its customer service phone calls and show just where the priorities lie. If only.
Experian, a credit bureau, insists that a woman who applied for a mortgage was in fact, dead. It took months to correct the mistake. They bank knew she wasn't dead, but wouldn't loan her the money because Experian didn't acknowledge the fact of her heart beat and overall sentience.
Office Depot gives repaired computer back to customer...glued together with like, uh, glue and has a piece missing. Mental note, don't buy your computer at a place who's name contains "Depot."
AT&T keeps iPhone out of NYC because they can't support it there. Score one for Verizon.
Bank of America took the human out of the equation and just has a talking lady on a website explaining all their fees. That's not customer service, that's automation. We have plenty of automation already, thanks. Send the real life people back.Do you have a story like this? Send it to the Consumerist. They will help set things straight.